BobtheJanitor.com reserves the right to refuse any refund. Incorrectly
ordered items Please call customer service within 5 days from the date of receipt of product
at 1-(800) 777-3569 and let us help you get the correct item needed.
Damaged Products:
* Please call customer
service
upon receipt of any damaged product at 1-(800)
777-3569 and let us help you get the product replaced.
FREQUENTLY ASKED QUESTIONS
For your convenience we have listed the most commonly asked questions and
answers. We welcome any suggestions or questions! You can email us at info@BobtheJanitor.com.
Thank you.
Q: What forms of payment do you accept? A: All major credit cards,
including American Express, VISA, MasterCard, Discover, JCB & DinersClub. We
also accept money orders or personal checks sent to:
BobtheJanitor.com,
451 Constitution Avenue, Unit "D"
Camarillo, CA 93012-8515
Q: Is it safe to use my credit card at BobtheJanitor.com? A: Yes!
BobtheJanitor.com provides a state-of-the-art secure transaction environment for
our customers.
Q: How much do you charge for shipping? A: Regular ground shipping and
handling is FREE.
Q: How do I know BobtheJanitor.com received my order? A: You will receive
an order confirmation after you check out.
Q: Do all products ship the same way?
A: Not necessarily. Certain chemicals, oversized boxes / cases or overweight
packages which cannot be delivered by UPS will be shipped via common carrier.
Q: How can I contact you if I have a question?
A: The best way is through e-mail (info@BobtheJanitor.com), but all of our
contact information can be found by clicking on the �Contact Us� link on the
menu at the left of your screen. If your question relates to an order, please
have the order number or the billing name ready when you call so that we may
better serve you.
Q: What happens if an item is discontinued?
A: We will always let you know if an item that you ordered has become
unavailable. When possible, we will offer you an alternative item if it suits
your needs.
Q: Is there a minimum order?
A: Yes. Our minimum order is $99.00. Orders less than $99.00 will include a
$10.00 small order handling fee. Orders may be placed using Visa, MasterCard,
Discover, American Express.
ORDER CONFIRMATIONS
You'll know exactly what's happening with your order when you make your online
purchase at BobtheJanitor.com. We will e-mail a response to you within 24 hours
(most customers receive a response the same day).
Online Order/Shipping Confirmation
When you first submit your online order we will automatically provide you with
the following e-mail order confirmation within 3 hours:
1. Confirmation that your order has been received.
2. An order identification number.
3. The order ship-to address.
4. The total cost of your order.
When you receive your order confirmation please save, write down, or print the
information for your records.
QUESTIONS FOR BobtheJanitor.com
If you have a question about our web site please let us know. It's important to
us that we are able to help you with any concern � and to do it quickly. Many
choices we make are based upon inquiries from our customers. Please let us know
at:
E-mail: info@BobtheJanitor.com
SUGGESTIONS for BobtheJanitor.com
We value your suggestions because we want to serve you in the best way. Please
let us know at suggestions@BobtheJanitor.com how we can improve or change our
online store and services to better serve you.
LEGAL TERMS, CONDITIONS, AND USE OF SITE
Please read the following terms and conditions carefully before using
BobtheJanitor.com Your rights as a customer are very important to us. Below,
You'll find specific information regarding your privacy rights, our submission
policies � among many other policies detailing our relationship with you, our
trusted and valued member of the BobtheJanitor.com family. If you do not agree
to these Terms and Conditions, please log off immediately and do not use or
access this site. Your continued access to the web site assumes your acceptance
of our Terms and Conditions.
Changes to Our Web Site
BobtheJanitor.com reserves the right to change, delete, add to, or terminate the
Terms and Conditions at any time. Terms and Conditions are effective immediately
upon their posting to the site. You may view these pages by visiting Terms and
Conditions at the bottom of any page of our web site.
BobtheJanitor.com reserves the right to suspend or revoke a user's right to
access the web site if BobtheJanitor.com determines that a user has violated
these Terms and Conditions.
Interpretation of Terms and Conditions
The Terms and Conditions shall be in accordance with the laws of the State of
California without giving effect to its principles of conflict of law. If any
provision of these Terms and Conditions is held by a competent court to be
contrary to law, then that provision shall be deemed severable. It shall not
affect the validity and enforceability of any remaining provisions.
REGARDING SALES TAX
Currently, sales tax will be collected from our customers only in California, Florida, and Wisconsin.
WEB SITE DATA ERRORS
From time to time text description(s) may contain data text errors for which
there may be a unit of measure, color, or size change. We here at
Bobthejanitor.com do our best to keep current and correct data posted. Unfortunately, we cannot be
held responsible should there be a data error. Products ordered when there
is a data error will either be refunded or exchanged.
DISCLAIMERS
Web Site Content
BobtheJanitor.com may change the materials, product information, and the prices
published on the web site at any time without notice and without obligation to
update the materials contained on these web pages.
Web Site Operation
BobtheJanitor.com controls and operates its web site from its headquarters in
Camarillo, California, and makes no representation that these materials are
appropriate or available for use in other locations.
If users access the web site from other locations, users are responsible for
compliance with applicable local laws. The web site may include material with
technical inaccuracies or other errors. BobtheJanitor.com does not warrant that
the functional aspects of the web site will be uninterrupted or error free, or
that the web site or the server is free of viruses or other harmful components.
Disclaimer of Warranties
Without limiting the foregoing, BobtheJanitor.com provides the information at
these web site "as is," and without any warranties. To the extent permitted by
applicable law, BobtheJanitor.com disclaims all expressed and implied
warranties, including warranties of accuracy, completeness, merchantability,
non-infringement of intellectual property or fitness for a particular purpose.
In no event will BobtheJanitor.com or any other party involved in creating,
producing, or delivering or developing the web site be liable for any loss of
profits, business, use, or data. They won't be held liable for any loss of
profits, business, use, or any direct, indirect, economic, actual, compensatory,
punitive, special, incidental, consequential or other damage of any kind �
whether based on contract, negligence or other tort.
Third Party Links
BobtheJanitor.com provides links to other web sites that may be of interest to
users of our site solely for the convenience of users. The sponsors of these
linked sites are responsible for the accuracy and editorial content of their
sites. BobtheJanitor.com does not endorse or otherwise assume responsibility for
such sites. Unless indicated, linked sites are not part of the web site or
otherwise affiliated with BobtheJanitor.com.
PRIVACY
We are committed to protecting your privacy. We use the information we collect
about you to process your orders and provide you with a personalized shopping
experience. Please feel free to contact us with any specific questions you may
have.
Collection of Personally Identifying Information - Our web site collects
no personally identifying information about you or your family (e.g., names,
ages, addresses, e-mail addresses, etc.) except when you knowingly and
specifically submit this information.
Use of Information - Protecting your privacy is very important to us. We
will not sell or rent your information to any third party.
Your Consent - By using our web site, you consent to the collection and
use of this information. We assure you that if we make any changes to our
privacy policy, we will post all changes - so you will know exactly what
information we are collecting, how we�re using it, and any circumstances where
we are disclosing it.
FREE SHIPPING & HANDLING
BobtheJanitor.com provides FREE regular ground shipping on orders of $99 or
more. Orders of less than $99 will incur a $10 handling charge. Free shipping
only applies to orders within the contiguous USA.
We also ship your order the same day it�s placed if we receive your order Monday
- Friday by 1:00 PM (Eastern Standard Time). You can expect your order to arrive
in 6 business days or less from the day your order is placed . See details
below:
| Day Order Placed |
Time Placed: |
Order Ships: |
| Monday - Friday |
BY 1:00 PM (EST) |
SAME DAY |
| Monday - Friday |
After 1:00 PM (EST) |
Next business day |
| Saturday - Sunday |
Any time |
Next business day |
| Holidays |
Any time |
Next business day |
Shipping Method
We ship regular ground deliveries via United Parcel Service (UPS),Fedex ground
(FEDEX), or U.S. Postal Service (USPS).
All FPO/APO shipments require insurance. There will be an additional charge
for these shipments. We will require payment for insurance prior to shipment. We
will email you with the amount prior to shipping all packages � requesting
authorization to charge your credit card. Should you have a package which is
Oversized, Aersosols, Non-mailable or over 70lbs, We cannot ship to an APO/FPO
because the United States Postal Service cannot accept the package. Please
contact us to make alternate shipping arrangements.
P.O. Box Shipment
Regrettably, we cannot ship to PO Boxes at this time.
We have been in business since 1991 and know customers don�t like excessive
shipping and handling charges. We�re thrilled to have you in the
�BobtheJanitor.com family,� and this is our way of saying �Thank You"
INTERNATIONAL SHIPPING
All International Shipping will be FOB Camarillo, CA. Two options are
available:
�1 Shipping can be billed to you through your international shipper
of choice.
�2 International Shipping by FedEx, DHL, or Airborne can be added to
your order amount. Please Email us for info.
�
Customer is
responsible for any customs, levies or duties associated with your
order. We do not have information about each country's customs and
duties fees, so please contact your local customs office or local Postal
Service for more information.
sales@bobthejanitor.com
